Privacy policy

This confidentiality policy defines and informs you of the manner in which La Citadelle de Marseille uses and protects any information that you may transmit to us when you use this site, which is accessible from the following URL: (hereinafter the ‘Site’).

Please note that this privacy policy may be amended or supplemented at any time by La Citadelle de Marseille, in particular in order to comply with any changes in legislation, regulations, case law or technology. In such a case, the date of the update will be clearly identified at the top of this policy. These changes are binding on the User as soon as they are put online. The User should therefore consult this confidentiality and cookie use policy regularly to take note of any changes.


In general, you can visit the website, published by La Citadelle de Marseille, without providing any personal information about yourself. In any event, you are under no obligation to transmit this information to La Citadelle de Marseille.

Nevertheless, in certain cases, La Citadelle de Marseille may ask you to provide your personal information (see ‘Types and purposes of data collected’ below). By providing this information, you expressly agree to it being processed by La Citadelle de Marseille, for the purposes indicated in point 3 below and for the purposes stated at the end of each form.

On the other hand, if you refuse, you may not be able to benefit from certain information or services that you have requested.

In accordance with the General Data Protection Regulation (GDPR) adopted by the European Parliament on 14 April 2016, and the amended French Data Protection Act of 6 January 1978, La Citadelle de Marseille informs you of the following:

1. Identity and contact details of the data controller

The company responsible for the processing is La Citadelle de Marseille, whose registered office is at 1 Boulevard Charles Livon, 13007, Marseille.
Tel: +33 (0)4 91 72 79 00

2. Collection and origin of data

All data concerning Users is collected directly from them.

The Citadelle of Marseille undertakes to obtain the consent of its Users and/or to allow them to oppose the use of their data for certain purposes, as soon as this is necessary.

In all cases, Users are informed of the purposes for which their data is collected via the various online data collection forms.

3. Types and purposes of data collected

La Citadelle de Marseille may process your Personal Information in order to provide you with the service(s) requested. This data is collected via a series of forms filled in either directly by you.

  • Purchase procedure: creating a customer account

Creating an account allows you to finalise your purchase by creating a reusable CUSTOMER ACCOUNT which will then allow you to identify yourself via your e-mail address and a personal password to finalise your subsequent transactions, as well as to update your personal data and retrieve your order history, invoices and address books.
The creation of your customer account implies your consent to the collection and processing of the information requested: surname, first name, e-mail address, title, address, postcode, town and telephone number.
This information is collected in accordance with our legitimate interest in being able to create and manage your customer account, which will enable us to dispatch your order, issue your invoice, obtain statistical information and, where applicable, be subject to automated processing or profiling as part of our marketing policy and in order to provide you with additional services or offers.

  • Mailing lists

Our platform manages the following mailing list:
- "Infolettre de la Citadelle": an electronic newsletter designed to inform you about our news, products and services.

By ticking the corresponding box(es) on our various forms, you give your consent to be able to send you the corresponding service.

Each mailing contains a hypertext link allowing you to unsubscribe at any time.

Our mailing lists are managed by the Brévo platform.

The Citadelle de Marseille only collects data that is adequate, relevant and limited to what is necessary for the purposes for which it is processed.

4. Type of data processed

La Citadelle de Marseille may process the following data about you:

  • Name, first name, date of birth
  • Telephone number, email address, postal address

5. Recipients

The Citadelle de Marseille is the sole recipient of your Personal Information. This information, whether in individual or aggregated form, is never transmitted to a third party, notwithstanding the sub-contractors used by the Citadelle de Marseille (you will find more information about them in point 7 below). Neither the Citadelle de Marseille nor any of its sub-contractors market the personal data of visitors and Users of its Website.

6. Retention period

Your Personal Information is kept by the Citadelle de Marseille for as long as necessary to carry out the activities concerned, unless you request that your account be closed or you exercise your right to be forgotten - and in compliance with and within the limits of the legal obligations to keep documents relating to these activities.

For example, a customer account with no activity after 3 years may be closed and its data anonymised.

7. Use of data collected outside our platform

The data collected by our platform is under no circumstances passed on or sold to third parties. It may, however, be used and transferred to third-party applications for various purposes:

  • For bank transaction processing, when purchasing online
    • When you purchase online by credit card, the data required to process your order (surname, first name, e-mail) is sent securely to the Paygreen banking platform in charge of processing. No banking data is collected or stored on our platform during this procedure. 
  • Transactional e-mail routing
    • In order to optimize the deliverability of our transactional e-mails (sending of tickets and subscriptions, confirmation of account creation, etc.) and using the e-mail routing platform. 
  • As part of mailing list management 
    • In order to operate and manage (unsubscribe) mailing lists, and to route the information concerned. 
  • As part of our sales and customer research and analysis
    • As part of our marketing policy and business management, we may carry out automated processing (profiling) or semi-automated processing (querying) of the data collected for the purposes of statistical studies, sales tracking, sending information or commercial offers on our activities.
    • In this context, you may exercise your right to object free of charge and at any time by contacting us at the address given in the preamble to our PRIVACY POLICY.
  • As part of our audience analysis on our platform
    • See chapter II. COOKIE POLICY

8. Freedom of Information rights

You have the following rights concerning your Personal Information, which you may exercise by writing to us at the postal address mentioned in point 1 or by filling in the contact form.

  • Data access and communication rights

You have the right to access your personal information.

However, due to the obligation of security and confidentiality in the processing of personal data that is incumbent on the Citadelle de Marseille, you are informed that your request will be processed subject to you providing proof of your identity, in particular by producing a scan of your valid identity document (in the case of a request via our dedicated electronic form) or a signed photocopy of your valid identity document (in the case of a request sent in writing).

La Citadelle de Marseille informs you that it may be entitled to oppose manifestly abusive requests (due to their number, repetitive or systematic nature).

To help you in your approach, particularly if you wish to exercise your right of access by means of a written request to the postal address mentioned in point 1, you will find by clicking on the following link a model letter drawn up by the Commission Nationale de l'Informatique et des Libertés (the "CNIL").

  • Right to rectify data

Under this right, the law entitles you to request the rectification, updating, blocking or deletion of data concerning you that may be inaccurate, incorrect, incomplete or obsolete.

You may also define general and specific directives concerning the fate of your personal data after your death. Where applicable, the heirs of a deceased person may request that the death of their relative be taken into account and/or that the necessary updates be made.

To help you with your request, in particular if you wish to exercise your right to rectification on your own behalf or on behalf of a deceased relative, please send a written request to the postal address mentioned in point 1. You will find a model letter drawn up by the CNIL by clicking on the following link.

  • Right to object

This right can only be exercised in one of the following two situations:

  1. Where the exercise of this right is based on legitimate grounds; or
  2. When the purpose of exercising this right is to prevent the data collected from being used for commercial prospecting purposes.

To help you with your request, and in particular if you wish to exercise your right to object by sending a written request to the postal address indicated in point 1, you will find a model letter drawn up by the CNIL by clicking on the following link.

  • 8. Response times

The Citadelle de Marseille undertakes to reply to your request for access, rectification or opposition or any other additional request for information within a reasonable period of time, which may not exceed 1 month from receipt of your request.

  • 9. Complaint to the competent authority

If you consider that the Citadelle de Marseille is not complying with its obligations with regard to your Personal Information, you may lodge a complaint or a request with the competent authority. In France, the competent authority is the CNIL, to which you can send a request electronically by clicking on the following link:


When you first connect to the Citadelle de Marseille website, you will be warned by a banner at the bottom of your screen that information relating to your browsing may be recorded in files called "cookies". Our policy on the use of cookies gives you a better understanding of the measures we have implemented to enable you to browse our website. In particular, it informs you of all the cookies present on our website, their purpose (part I.) and how to configure them (part II.).

1. General information about cookies on our site

The Citadelle de Marseille, as publisher of this website, may place a cookie on the hard disk of your terminal (computer, tablet, cell phone, etc.) in order to guarantee you a smooth and optimal browsing experience on our website.

Cookies" are small text files of limited size that enable us to recognize your computer, tablet or cell phone and personalize the services we offer you.

The information collected via cookies does not in any way allow us to identify you by name. It is used exclusively for our own purposes, to improve the interactivity and performance of our website and to send you content tailored to your interests. None of this information is communicated to third parties, except where the Citadelle de Marseille has obtained your prior consent, or where disclosure of such information is required by law, court order or any administrative or judicial authority empowered to deal with such matters.

To give you a clearer idea of the information that cookies identify, you will find below a table listing the different types of cookies likely to be used on the Citadelle de Marseille website, their name, purpose and retention period.

2. Setting your cookie preferences

a. Cookies exempt from consent

In accordance with the recommendations of the Commission Nationale de l'Informatique et des Libertés (CNIL), certain cookies do not require your prior consent insofar as they are strictly necessary for the operation of the website or are used exclusively to enable or facilitate electronic communication. These include session ID cookies, authentication cookies, load balancing session cookies and interface personalization cookies. These cookies are fully subject to the present policy insofar as they are issued and managed by the Citadelle de Marseille.

b. Cookies requiring your prior consent

This requirement applies to cookies issued by third parties and described as "persistent" in that they remain on your terminal until they are deleted or expire.

As such cookies are issued by third parties, their use and storage are subject to their own privacy policies, a link to which is provided below. This family of cookies includes audience measurement cookies (notably PIWIK), advertising cookies (which the Citadelle de Marseille does not use) and social network sharing cookies (notably from Facebook, YouTube, Twitter and LinkedIn).

Audience measurement cookies compile statistics on the number of visitors to and use of various elements of the website (such as the content/pages you have visited). This data is used to improve the ergonomics of the Citadelle de Marseille website. An audience measurement tool is used on this website:

Matomo is run on the same hosting as the main site, no audience or visit information is shared with third party services. IP addresses are anonymised and you can deactivate Matomo tracking by setting your browser not to do so. Audience measurement is only used to better identify the subjects that interest you and to improve the service offered.

Social network sharing cookies are issued and managed by the publisher of the social network concerned. Subject to your consent, these cookies enable you to easily share some of the content published on the Citadelle de Marseille website, in particular via a sharing application "button" depending on the social network concerned. Several types of social network sharing cookies are present on the Citadelle de Marseille website:

c. You can use various tools to set your cookie parameters

Most Internet browsers are configured by default to allow cookies to be deposited. Your browser gives you the opportunity to modify these standard settings so that all cookies are systematically rejected, or so that only some cookies are accepted or rejected, depending on the sender.

WARNING: We would like to draw your attention to the fact that refusing to accept cookies on your terminal may nevertheless alter your user experience and your access to certain services or functions on this website. Where applicable, the Citadelle of Marseille declines all responsibility for any consequences linked to the deterioration of your browsing conditions that may occur as a result of your choice to refuse, delete or block the cookies necessary for the operation of the site. These consequences do not constitute damage and you may not claim any compensation as a result.

Your browser also allows you to delete existing cookies from your terminal or to inform you when new cookies are likely to be placed on your terminal. These settings have no effect on your browsing experience, but you will lose all the benefits of the cookie.

Please see below for the various tools available to you for configuring the cookies placed on your terminal.

d. Setting your browser parameters

Each Internet browser has its own cookie management settings. To find out how to modify your cookie preferences, you will find below the links to the help you need to access your browser's menu for this purpose:

Chrome :

Firefox :

Internet Explorer :

Opera :

Safari :

For more information about cookie management tools, visit the CNIL website: